Terms & Conditions

Please read these carefully as they form part of an agreement between yourself and Xcape

  • By booking your Experience with us you accept our terms and conditions

  • You agree that if you are suspected to be under the influence of alcohol or drugs or present a danger to the property or persons present you will be refused entry.

  • You agree to follow safety directions from the escape master at all times. You understand failure to follow any direction given may result in the immediate termination of the experience.
  • Persons under the age of 14 are permitted entry into the Xcape experience however they must be accompanied by at least one adult. The adult agrees to supervise the persons under the age of 14 at all times during the game.
  • You agree to be liable to Xcape for any damage or loss caused by you in your participation in the Experience where such loss or damage is the result of actions not reasonably within the scope of normal participation.
  • Xcape has not and will not assume any obligation arising out of the provision of the Services which otherwise would or may be imposed upon you from time to time pursuant to the Health and Safety at Work Act 2015 or any substitute statute (including any regulations, orders, notices, approved codes of practice and safe work instruments made, issued or approved under the relevant statute) 
  • You consent to the use of video surveillance for the use of assistance within the experience, safety instructions or to make claims when necessary of damages to the property or facilities.
  • You understand that participation in the experience means you may interact with your environment but the game does not require the use of any excessive force or physical abilities such as but not limited to running, jumping, and crawling. You accept that deliberate, inappropriate or excessive use of force may result in the termination of the experience without refund and will make you liable for any damages or loss.
  • You fully indemnify Xcape against all claims, liabilities, costs, damages, fees and expenses (including reasonable legal costs) suffered or incurred at any time by Xcape arising as a direct or indirect result of any act, omission or default on your part or from any breach or alleged breach of these terms by you or relating to an action or claim brought by a third party against Xcape which relates directly or indirectly to your use of the services.  The parties agree that this indemnity shall in no way apply to any liability to pay a fine or an infringement fee imposed under the Health and Safety at Work Act 2015.
  • You must arrive 10 minutes prior to you booking. If you are late to a booking your allocated time for the experience will be reduced by the amount you are late so as to allow Xcape to keep to schedule. If you are any more that 15 minutes late the session will be deemed a no show and no refund will be given.
  • You agree to disclose any serious medical conditions to Xcape  prior to participation.
  • Except where statute expressly requires otherwise, Xcape is not liable in any event for any loss of profits, loss of goodwill or business opportunities, loss of customers or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person arising directly or indirectly out of the provision of the services.
  • Vouchers can not be cancelled or redeemed for cash or credit.
  • Bookings cancelled with less than 48 hours notice will not receive a refund, but maybe rebooked at a later date;
    No-shows or refusal-of-entry are deemed to be a cancellation.
  • You agree to not make any video, photo or other recordings of any part of the experience and understand that videos, photos and/or recordings are strictly prohibited.
  • Xcape, including the employees shall not be held liable for any loss of your personal items/belongings.