Please read these carefully — they form part of an agreement between you and Xcape. By booking your experience with us, you accept these terms and conditions.
Last updated: July 2026
Entry & Conduct
If you are suspected to be under the influence of alcohol or drugs, or present a danger to the property or persons present, you will be refused entry.
You agree to follow safety directions from the escape master at all times. Failure to follow any direction given may result in the immediate termination of the experience.
Participation means you may interact with your environment, but the game does not require excessive force or physical abilities such as (but not limited to) running, jumping and crawling. Deliberate, inappropriate or excessive use of force may result in termination of the experience without refund, and will make you liable for any damages or loss.
You agree not to make any video, photo or other recording of any part of the experience. Videos, photos and recordings are strictly prohibited.
Under 14s
Persons under the age of 14 are permitted entry into the Xcape experience, however they must be accompanied by at least one adult. The adult agrees to supervise the persons under 14 at all times during the game.
Bookings, Lateness & Cancellations
You must arrive 10 minutes prior to your booking. If you are late, your allocated time will be reduced by the amount you are late so that Xcape can keep to schedule. If you are more than 15 minutes late, the session will be deemed a no-show and no refund will be given.
Bookings cancelled with less than 48 hours' notice will not receive a refund, but may be rebooked at a later date.
No-shows or refusal of entry are deemed to be a cancellation.
Nothing in these terms limits your rights under New Zealand's Consumer Guarantees Act 1993 and Fair Trading Act 1986, which apply alongside these terms.
Gift Vouchers
Gift vouchers do not expire.
Vouchers cannot be cancelled or redeemed for cash or credit.
Privacy
We collect and handle your personal information in line with the Privacy Act 2020. To see what we collect, how we use it, and the cookies and analytics our website uses, please read our Privacy Policy.
You consent to the use of video surveillance for assistance within the experience, for safety instructions, or to make claims where necessary for damage to the property or facilities.
Health, Safety & Liability
You agree to disclose any serious medical conditions to Xcape prior to participation.
You agree to be liable to Xcape for any damage or loss caused by you in your participation in the experience, where such loss or damage is the result of actions not reasonably within the scope of normal participation.
Xcape has not and will not assume any obligation arising out of the provision of the services which otherwise would or may be imposed upon you from time to time pursuant to the Health and Safety at Work Act 2015 or any substitute statute (including any regulations, orders, notices, approved codes of practice and safe work instruments made, issued or approved under the relevant statute).
You fully indemnify Xcape against all claims, liabilities, costs, damages, fees and expenses (including reasonable legal costs) suffered or incurred at any time by Xcape arising as a direct or indirect result of any act, omission or default on your part, or from any breach or alleged breach of these terms by you, or relating to an action or claim brought by a third party against Xcape which relates directly or indirectly to your use of the services. The parties agree that this indemnity shall in no way apply to any liability to pay a fine or an infringement fee imposed under the Health and Safety at Work Act 2015.
Except where statute expressly requires otherwise, Xcape is not liable in any event for any loss of profits, loss of goodwill or business opportunities, loss of customers, or any consequential, indirect or special damage, loss or injury of any kind suffered by you or any other person arising directly or indirectly out of the provision of the services.
Xcape, including its employees, shall not be held liable for any loss of your personal items or belongings.
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