Privacy Policy

What We Collect

• Booking details — your name, email, phone number, party size, and the room and time you book.
• Payment information — processed securely by our booking provider and its payment processor. We do not see or store your full card details.
• Enquiries — if you use our contact form, the name, email and message you send us.
• CCTV footage — our premises are monitored by video surveillance for safety and security.
• Website usage — basic analytics about how visitors use our site (see Cookies & Analytics below).

How We Use It

• To take, manage and confirm your booking, and to process payment.
• To respond to your enquiries and provide customer support.
• To keep our premises, staff and players safe and secure.
• To understand how our website is used and to measure and improve our advertising.

Cookies & Analytics

Our website uses cookies and similar technologies to help it work and to help us understand how it's used:

• Google Analytics (GA4) — to see how visitors find and use our site, so we can improve it.
• Meta (Facebook) Pixel — to measure and improve the performance of our advertising.

You can control or delete cookies through your browser settings. You can opt out of Google Analytics using Google's browser opt-out add-on, and manage your ad preferences through your Meta account settings.

Who We Share It With

We do not sell your personal information. We share it only with the providers that help us run our business, including:

• Our booking and payment providers, to take and process your booking.
• Our website analytics and advertising platforms (Google and Meta), as described above.
• Our contact-form provider, to deliver messages you send us.

These providers are only permitted to use your information to provide their service to us.

Storage & Security

We keep your personal information only for as long as we need it, and we take reasonable steps to protect it from loss, misuse and unauthorised access.

Your Rights

Under the Privacy Act 2020 you can ask to access the personal information we hold about you, and to have it corrected if it's wrong. To make a request, or if you have any privacy questions, please get in touch.

Contact Us

Xcape Wellington · 69 Pharazyn Street, Lower Hutt, Wellington · 022 032 8524. You can also reach us through our contact form.